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MSM unites people, process, and technology 

Intelligent IT Service Management Software

Available as SaaS or on-premise, MSM is an out-of-the-box ITSM solution that people, processes, and technology unite

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Over 30 years ago, two individuals worked hard to manage their own work within other businesses but ran into countless problems and inefficiencies. They realized that they needed a solution that would streamline their workflow and improve their overall efficiency. This is how Marval was born. They created their own service management solution that wasn't based on theoretical frameworks but was grounded in practical experience. Marval's ITSM solution, MSM, was born from this practical experience and has since evolved into comprehensive software that supports employee-centric IT. MSM's approach is based on reality and practice, not just theory. With its ability to align ITSM capabilities with business needs, MSM is an invaluable tool for any organization looking to improve its service delivery and support capabilities.

Employee-centric approach

At our company, we understand the importance of an employee-centric approach to IT service management. That's why we developed MSM, our IT Service Management software that places the employee experience at the forefront of its design. MSM recognizes that technology is not just a business enabler but a critical employee enabler, especially in the age of hybrid-working practices. Our software is equipped with employee experience management features, allowing organizations to understand how IT service delivery and support impact their employees' ability to do their work effectively. With MSM, experience data is used to identify issues and improvement opportunities, making the employee experience a primary change driver. We believe that ITSM should be aligned with business needs, and our software is designed to do just that.

The right use of data

MSM is an IT Service Management solution focusing on data-driven operations and improvements. Data makes decision-making easier, whether it's about operational improvements, revised services, or other parts of the service management ecosystem. The software collects employee experience feedback to improve productivity and enhance business operations and outcomes. MSM provides data and insights on identifying issues and root causes and the adequacy of improvement initiatives. Data is also essential in understanding what changes are needed, considering various factors like political changes and pandemics. Data should be reviewed weekly to assess the organization's status in servicing customers and creating valuable services and products. The sharable commodity that is data can lead to wisdom by grouping it together to become information for decision-makers at all levels. MSM is a data-driven ITSM solution that helps organizations make informed decisions that drive positive change.


How Marval rises to the Service Management challenges

From the IT Service Desk to Human Resources, the Finance team to Facilities Management, our enterprise-ready ITSM solution helps remove the challenges of Service Management to deliver real business value and success across your business.

  • Improve control & accountability
  • Boost productivity
  • Optimize service delivery
  • Automate business processes
  • Reduce operational costs
  • Automatically prevent incidents from happening
  • Empower users to resolve issues rapidly
  • Make informed decisions using real-time data
  • Enhance customer experiences
  • Ensure compliance


“Today we have a reporting tool that allows us to drill down into the data, and we can look at it different ways. This helps us understand our business better, which leads to us making productive improvements.”

Dan Jolette, General Manager, NPSSTS

Read the story here 


Why choose Marval ITSM software

  • Out-of-the-box solution
  • User friendly
  • Regular releases & feature updates
  • Reliable, secure & scalable infrastructure
  • Supports SaaS & On-prem
  • Easy to implement & integrate 

Find out how our customers use Marval

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Incident Management

Use MSM's innovative approach to handle customer requests. By entering just a few simple pieces of information about the customer and their issue, you'll have everything you need to deliver an excellent customer experience.

Read more about Incident Management

Problem Management

Revolutionize your Problem Management with MSM's Integrated Support. From Identification to Resolution, automate key processes and gain a 360-degree view of the entire lifecycle with real-time dashboards and meaningful reports.

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Change Management

A Change is defined as the addition, modification, or removal of anything that could have an effect on IT services. Marval's MSM helps teams make data-driven decisions and optimize their processes.

Read more about Change Management