As an IT manager, you face numerous challenges in today's fast-paced digital world. One of the key problems is the lack of control over IT service management, which often leads to unexpected issues and disruptions. Marval's service management solution addresses these challenges and empower you to regain control.
In the dynamic business environment, having real-time visibility of critical business services, governance, and compliance-related issues is crucial. Marval's solution provides a secure and transparent environment that enables IT managers to gain immediate insights into their customer's current situation. By accessing graphical real-time management dashboards and reporting, IT managers can quickly assess the status of services and take proactive measures.
Best customer experience
Do you recognize the pain in handling customer requests efficiently? Marval's innovative approach streamlines this process, enhancing the overall customer experience. Through Marval's solutions, you have instant access to customer details, call histories, useful knowledge items, FAQs, and checklists, all presented automatically. This level of comprehensive information empowers you to provide exceptional customer support.
ISO and ITIL
Moreover, Marval's service management solution adheres to ISO 20000 and ISO 27001 standards and is ITIL certified compliant against 16 processes. This ensures that CIOs, IT managers, and anyone else within the business can rely on a trusted and industry-standard solution, giving them peace of mind.
The functionality of Marval's solutions is extensive. It covers incident management, guiding your department through the complete life cycle of incidents, from identification to resolution, closure, and communication. The solution integrates with related processes such as knowledge, configuration, service-level management reporting, and real-time dashboards. Additionally, depending on the choice of your Marval solution, we provide you integrated support for problem management, automating key processes like identification, classification, analysis, and resolution.
Delay in Changes
Are your changes not accepted or causing delays? Do you have the feeling this can be done more efficiently? We have the answer; Marval's Service Management solution offers a comprehensive set of features to address the challenges you may face with change management. We offer release and deployment features that ensure organised, scheduled, and risk-mitigated changes. You can also benefit from ITIL-based visual workflows that guide you through each core activity of change management.
Service level management is a critical functionality of Marval's solution. It incorporates service level agreement (SLA), operational level agreement (OLA), and underpinning contract (UC) management in the industry. The monitoring capabilities of the solution enable you to avoid potential SLA breaches and receive critical performance metrics proactively. This proactive approach helps predict and address potential problems before they escalate.
What saves you time? Happy customers and an efficient service desk.
The service desk function serves as a single point of contact, driving high levels of first-contact resolution, request fulfillment, and customer satisfaction. Designed to be the face of the IT department, the solution allows you to record, manage, solve, and report on customer issues and service requests related to the usage of IT infrastructure, resources, software, and IT services. Marval's solution provides comprehensive and easy-to-use facilities for managing an organisation's assets, inventory, contracts, licenses, configurations, attachments, and more.
With Marval's service management solution, you can standardise IT services and support delivery, leading to faster, better, and more cost-effective support services. By implementing best practices and automation provided by the solution, you can improve first-time fix rates, reducing the need for repeated support interactions and enhancing customer satisfaction.
In summary, Marval's service management solution empowers you to overcome the challenges you face in today's digital landscape. It provides real-time visibility, efficient incident and problem management, effective change management, and comprehensive service level management. With features designed to enhance the customer experience and streamline IT operations, the solution enables IT managers to deliver exceptional IT services, demonstrate value to the business, and achieve operational excellence.
Don't wait any longer. Experience the power of Marval's modern IT service management solution and transform your IT department today.
*features and functions mentioned can differ based on the solution you choose.
Intelligent IT Service Management Software
Our data-driven enterprise service management solution uses Data Lakehouse technology integrated with Artificial Intelligence (AI), Robotic Process Automation (RPA) and Machine Learning technologies to automatically predict incidents and rapidly resolve them before they adversely affect the business.Read about our data driven solution
County Council Embarks on Digital Transformation Journey
Using Marval’s ITSM solution, Leicestershire County Council are easily able to monitor, measure and report on a wide range of satisfaction, process improvement and performance figures.Read more about this project
Demonstrating Effectiveness Through Metrics with Marval
As employees, whether in admin, sales, finance, or operations, we all feel the pressure to demonstrate our value, justifying our role in the organization and proving our worth. For IT and service departments this is no different, our teams are subject to the same constraints. When it comes to promoting their value and communicating to the business what a good job they actually do, many IT departments are - at best - inconsistent and - at worst - totally ineffective. But, let’s face it, if we don’t demonstrate value for money, promoting ourselves and our successes, no one else will.Read this whitepaper