Software

MSM is our intelligent IT Service Management (ITSM) software. This robust ITSM tool captures data from across the organization to deliver positive outcomes and actionable insights.

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For over three decades, Marval has been at the forefront of simplifying the lives of service professionals worldwide. With our award-winning service management software, we have successfully served thousands of customers, ensuring quick and efficient deployment.

At Marval, we understand that every organisation has unique requirements when it comes to Service Management. That’s why we offer three comprehensive products: MSD, MSD+, and MSM, each designed to cater to specific business needs.

Our solutions are created by the co-authors of ITIL (IT Infrastructure Library) and ISO20000, the international standard for IT Service Management. This knowledge and experience are ingrained in the services and solutions we provide to our customers. 

At Marval we combine industry best practices with cutting-edge technology to deliver a comprehensive service management experience. 

Marval's solutions: 

Incident Management	Everything in MSD	Everything in MSD+
Service Request	Problem Management	Change Management
Self Service	Third-party request update automation	Service Asset & Configuration  Management
Outbound Mail	Inbound Mail	Finance Management
Knowledge base for  requesters	Knowledge base for  customers	Availability Management
Asset Management		Capacity Management
Task Management		Event Management
Service Level Management		Release Management
		Contract Service Entitlement
Go to Product page	Go to Product page	Go to Product page

Intelligent IT Service Management Software

Available as SaaS or on-premise, MSM is an out-of-the-box ITSM solution that people, process, and technology unite

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Marval Service Desk

Transform Your IT Help Desk with MSD - The No-Code Service Desk Solution

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Compliance

Our ITSM solution helps you meet all your compliance and governance requirements. We are ISO 20000 and ISO 27001 compliant plus we are successfully ITIL certified compliant against 16 processes.

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Functionalities

MSM is a functionally rich IT Service Management solution that connects people, functions, and systems to drive productivity, reduce costs and improve customer experiences across the organization.

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Integrations

Our Service Management solution is easy to integrate with other business apps. From dev ops, collaboration apps, email, identity, and access to records management, Marval connects all your critical business apps to easily create end-to-end digital workflows across all departments.

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60% More Time Unlocked with Marval's RPA

Say goodbye to repetitive work, manual intervention, and missed maintenance with Marval's automated maintenance and operations.

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Marval PowerBI Datasets and portal access

PowerBI enables service management teams to analyze data more effectively, monitor KPIs, plan resources, make predictions, and collaborate more effectively.

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