Compliance

Marval's Service Management solution, MSM, is a comprehensive and innovative IT service management software designed to help organizations streamline their IT operations and improve their overall performance. Compliance is a critical aspect of any organization's operations, and MSM offers features and tools to help organizations achieve compliance with ease.

Importance of Compliance for Organizations

Compliance refers to the adherence of an organization to legal, regulatory, and industry standards and requirements. Compliance is essential for organizations because it ensures that they operate legally, ethically, and responsibly. Compliance requirements vary depending on the industry, type of organization, and jurisdiction. Failure to comply with these requirements can result in legal consequences, financial penalties, and reputational damage.

For instance, organizations that handle sensitive data, such as financial institutions or healthcare providers, must comply with strict regulations, such as the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA). Non-compliance with these regulations can result in severe penalties, such as hefty fines or even criminal charges.

Proven industry best practice and standards 

Our ITSM solution automatically supports the collection, process support, audit evidence and reporting requirements to help you achieve a variety of key ITSM accreditations.

In fact, Marval’s Service Management solution is based on core industry standards and best practice frameworks. This ensures your organization meets all the necessary service levels, governance and compliance requirements, while enabling your support teams to deliver the best possible service to colleagues and consumers.

How we support ITSM industry standards

• Process driven solution based on industry frameworks and standards
• ISO/IEC 20000 compliant
• Built-in support for all ITIL processes
• ITIL process compliant through the AXELOS ITIL
• PinkVerify compliant on 16 processes

“Marval's solution has been successfully certified as ITIL process compliant through the AXELOS ITIL Software Scheme and under the PinkVERIFY toolsets for compatibility against 16 ITIL processes.”

Why do I need an industry-compliant ITSM solution?

Adopting a common ITIL-based service delivery culture will not only provide you with a competitive edge but also demonstrate your commitment to achieving and continually improving the standards and quality of the services you provide.

Using an ITIL-aligned ITSM solution reassures staff and customers that they are working with a service provider focused on delivering real results. It can also boost organizational, stakeholder and customer confidence, increase revenue and improve customer retention.

Be compliance confident with Marval

Marval is an ISO/IEC 20000 and ISO/IEC 27001 registered company. We are dedicated to helping our customers achieve international standards and meet key regulatory requirements.

And as co-authors of ITIL and ISO/IEC 20000, Marval is a recognized expert in Service Management and offers unrivalled knowledge of ITSM governance, compliance and other ITSM industry best practices.