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Functionalities

Mpower is a functionally rich IT Service Management solution that connects people, functions, and systems to drive productivity, reduce costs and improve customer experiences across the organization.

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Embrace the power of Mpower

This integrated software solution supports all your service management requirements to enable consistent, measurable and repeatable processes across your organization, helping you deliver exceptional customer service to both colleagues and clients.

MPower meets an impressive 16 ITIL processes and Marval is one of just five service management vendors worldwide who has accomplished this incredible achievement.

What are the strategic benefits of our ITSM solution?

  • Standardised delivery of ICT services and processes
  • Drive performance through the improved efficiency of people and processes
  • Enhance control of ICT infrastructure, assets and services
  • Improve risk assessment, CMDB, change and release
  • Easily attain and maintain standards and good practice frameworks, including ITIL, ISO/IEC 20000, ISO 27001
  • Generate cost savings from economies of scale and standardised processes
  • Improve governance, compliance and accountability