ITIL Change management process definition
According to the ITIL (Information Technology Infrastructure Library) framework, a Change is defined as the addition, modification, or removal of anything that could have an effect on IT services. This could include hardware, software, processes, documentation, and even personnel changes. The ITIL Change Management process is one that aims to control the lifecycle of all changes, enabling beneficial changes to be made with minimal disruption to IT services. The process involves submitting, assessing, and approving change requests, then planning, testing, and implementing the changes. Change Management also involves monitoring and reviewing the effectiveness of the changes and making any necessary adjustments. The process ensures that changes are made in a controlled and consistent manner, minimizing the risk of negative impacts on IT services and the business as a whole.
Change Management within Marval MSM
Marval's MSM software tool offers several unique aspects of its Change Management process. Firstly, the tool provides a centralized platform for all Change Management activities, enabling end-to-end automation of the process. This includes automating the submission, assessment, and approval of change requests and the planning, testing, and implementation of changes.
Secondly, MSM allows for easy customization of ITIL Change Management processes to suit the unique requirements of IT teams. This ensures that the process is tailored to the organization's specific needs, enhancing efficiency and effectiveness.
Additionally, MSM provides real-time dashboards and meaningful reports to help managers track the progress of change requests, monitor changes' effectiveness, and identify improvement areas. This provides a comprehensive view of the Change Management process, helping teams make data-driven decisions and optimize their processes.
Finally, MSM offers integration with other ITIL processes, such as Incident and Problem Management, enabling a holistic approach to IT service management. This ensures that changes are made in a controlled and consistent manner, minimizing the risk of negative impacts on IT services and the business as a whole.