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Streamline operations and efficient support with ITSM 


For Facilities and Estates Managers, MSM automates processes to streamline operations and support the efficient delivery of facilities and estates services.

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As a facilities and estates manager, the scope of the role is very diverse, from overseeing the efficient and cost-effective delivery of facilities and estates services to ensuring the implementation and ongoing compliance and standards.

Facilities management (FM) aspects may also include 'space and infrastructure' (such as contract and lease management, maintenance, furniture, and cleaning) and 'people and organization' (such as ICT, HR, accounting, marketing, and hospitality) with the number one priority of keeping people alive and safe.

Managing such a diverse scope can be challenging. With the user-configurable features Marval enables you to: 

  • Strategically and tactically support business services and functions, helping clients, customers, and end-users understand the potential impact of their decisions on the provision of space, services, cost and business risk
  • Operationally support business services and functions by ensuring a cost-effective environment for people to function and receive a great customer experience
  • Standardize the delivery of services
  • Ensure customer and stakeholder communication at every stage
  • Create and manage a comprehensive asset register
  • Quickly make business decisions based on informed evidence
  • Deliver planned maintenance schedules
  • Manage and schedule changes and routine tasks
  • Maintain evidence and adherence to supporting implemented standards
  • Implement good practices within the facilities and estates team
  • Quickly define standard and user-configurable activities that can be used via a web portal
  • View asset history, related and planned activities
  • Allow customers to check on the progress of their requests 
  • Raise and manage customer compliments and complaints
  • View interactive real-time graphical dashboards and reports to report on assets and performance by an extensive range of attributes (e.g., location, user, service, asset type)
  • Ensure contract and supplier performance adherence to service level agreements
  • Track and register contracts and costs

Save time and money, increase efficiency and communication, and improve the user and customer experience.


*features and functions mentioned can differ based on the solution you choose



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