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About us

The company

Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software.

With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey.

We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.

Our locations
Through a network of Authorised Global partners, Marval provides integrated Service Management software solutions and support to customers globally.

  • UK (Headquarters)    
  • Africa
  • Arab Emirates
  • Australia
  • Baltics    
  • Benelux
  • Brazil
  • Eurasia
  • Middle East
  • New Zealand 
  • Nordic
  • North America

Our accreditations

Marval's integrated IT Service Management (ITSM) software solution has successfully passed the criteria for PinkVERIFY 2011 Toolsets for all 16 Pink defined ITIL processes.

We have also been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has held the ISO/IEC 20000 certification since its introduction in 2005.

Our ITSM software is also accredited by the Service Desk Institute (SDI) as SDI Standard Performance Results Report Compliant. Marval also holds a Cyber Essentials Certification, that ensures organisations address cyber security effectively and mitigate risks from Internet-based threats.