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Predict the future with Artificial Intelligence within ITSM


Driving digital transformation

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Predict the future with Artificial Intelligence

Using powerful AI algorithms based on data collated from numerous sources, Mpower delivers informative, reactive, predictive and preventative information enabling you to:

  • Avoid unplanned down time
  • Offer enhanced service predictability
  • Make more effective use of knowledge and resources
  • Focus on business benefits

Adopt an intuitive approach with Machine Learning

Machine Learning enables organizations to work smarter.

Mpower includes powerful Machine Learning technology that automates key processes and routine tasks, which effectively reduces the quantity of labour-intensive, monotonous tasks for employees and the subsequent risk of human error.

Powered by natural language processing, it can also resolve issues faster and ultimately improve customer satisfaction and boost employee productivity.

Work smarter with Mpower

Here at Marval, we understand service management. And we listen to our customers. Which is why we regularly add new features, updates and functionality to support all our customers on their ITSM journey.

Our next gen roadmap

Take a look at our upcoming functionality updates and new features due for release throughout 2022:

  • Conversational AI & process automation integration
  • Data lake & reporting
  • Automated (cloud) maintenance & support
  • Omnichannel Part one
  • Intelligent fault detection and resolution
  • Problem management 2.0
  • Omnichannel Part two
  • Predictive maintenance
  • Workforce planning
  • Enterprise wide configuration management
  • Advanced service-level management
  • Financial management
  • Social media integration
  • Data integration hub

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Want to find out more? Book a free, personalized demo to see how our enterprise ITSM solution can help your organization today.


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